fh888 Terms and Conditions
Please read these terms and conditions carefully before using the fh888 platform — they define your rights and responsibilities.
General Terms
fh888 is an online casino and sports betting platform operated for users in Bangladesh. These terms and conditions constitute a legal agreement between fh888 and its users. The following terms apply to all services on the website.
1.1 Definitions
"Platform" refers to the fh888 website, mobile site, and all associated services. "User" or "Member" refers to any person who has opened or is attempting to open an account on fh888. "Services" includes online casino games, sports betting, live casino, fishing games, and other gaming products.
1.2 Amendments to Terms
fh888 reserves the right to change, amend, or update these terms and conditions at any time without prior notice. Continuing to use the platform after amended terms are published means you have accepted the new terms. It is therefore your responsibility to check this page before each use of the platform.
Account and Eligibility Requirements
2.1 Age Restriction
To open an account and use services on the fh888 platform, you must be 21 years of age or older. Minors (those under 21) are strictly prohibited from opening an account. If it is found that a user opened an account while under 21, that account will be closed immediately and all deposited funds may be forfeited.
2.2 Single Account
Each user may operate only one account. If the same person creates multiple accounts, all accounts will be closed and all balances may be forfeited. Creating multiple accounts from the same device, IP address, or payment method will be treated as a violation of this policy.
2.3 Accurate Information
All information provided at registration must be accurate, complete, and up to date. Providing false information will result in immediate account closure. fh888 may request additional documents at any time to verify identity — such as a national identity card or other valid identification.
2.4 Account Security
It is your responsibility to keep your account password and login details confidential. If you suspect any unauthorized access to your account, contact our 24/7 live chat support immediately. fh888 will not be liable for any loss resulting from third-party access.
Deposit and Withdrawal Policy
All financial transactions on fh888 are governed by the following terms:
| Detail | Description |
|---|---|
| Minimum Deposit | ৳200 (per method) |
| Minimum Withdrawal | ৳1,000 |
| Withdrawal Time | 5–30 minutes (typically) |
| Payment Method | bKash, Nagad, Rocket, Upay |
3.1 Deposit Terms
Funds deposited to the platform must come from your own legitimate account. Deposits made using third-party accounts are strictly prohibited. fh888 reserves the right to decline any deposit without providing a reason.
3.2 Withdrawal Terms
You may be required to complete account verification before submitting a withdrawal request. If you have received a bonus, withdrawal is only possible after meeting the associated wagering requirements. fh888 reserves the right to hold withdrawals for additional verification in the case of suspicious transactions.
3.3 Currency and Conversion
All transactions will be conducted in Bangladeshi Taka (BDT / ৳). Applicable exchange rates may apply to transactions made in foreign currencies. fh888 will not be liable for any charges related to currency conversion.
Bonus and Promotion Terms
4.1 Welcome Bonus
New members at fh888 will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. To withdraw this bonus, you must wager 10 times the total bonus amount (wagering requirement: 10x). If the bonus validity period expires, it will be considered void.
4.2 Bonus Usage Rules
- Each bonus offer may be used only once
- Bonus funds cannot be withdrawn directly — withdrawal is only possible after meeting the wagering requirements
- Multiple bonuses cannot be combined at the same time unless specifically approved
- fh888 reserves the right to modify or cancel any bonus offer
- If bonus abuse is suspected, fh888 may investigate or suspend the account
4.3 Loyalty Program
The fh888 loyalty program has three tiers: Bronze, Silver, and Gold. The weekly cashback rate differs at each tier, with higher tiers offering more benefits. Loyalty points or cashback amounts may change from time to time, and fh888 reserves the right to make changes without prior notice.
Gaming Policy and Code of Conduct
5.1 Fair Play Policy
fh888 is committed to ensuring fair play. All games on the platform are operated by an impartial and verifiable Random Number Generator (RNG). No game outcome is predetermined and all users have an equal chance.
5.2 Prohibited Activities
The following activities are strictly prohibited:
- Using any form of manipulation, fraud, or software to gain an unfair advantage
- Operating multiple accounts for the purpose of bonus abuse
- Colluding with other users to fix outcomes
- Attempting to access game code or system infrastructure
- Using the platform for money laundering
- Using false identities or documents
Involvement in any of the above activities will result in permanent account closure and all balances may be forfeited.
5.3 Technical Issues
If a server error, network issue, or software fault causes confusion in a game result, fh888 reserves the right to void that round and refund the bet. fh888 will not be liable for any loss caused by technical faults.
Privacy and Data Protection
6.1 Data Collection and Use
fh888 collects personal information necessary for registration and service delivery. This information is used to verify user identity, manage accounts, process financial transactions, and provide customer support. To read our full privacy policy, visit the Privacy Policy page.
6.2 SSL Protection
All data transfers on the fh888 platform are protected by SSL encryption technology. Your financial and personal information will not be sold or transferred to third parties — except where required by law.
6.3 Cookie Policy
The fh888 website uses cookies to function properly and to improve the user experience. By continuing to use the site, you are consenting to our cookie policy.
Responsible Gaming
7.1 Self-Limits
fh888 promotes responsible gaming for all users. You can request deposit limits, betting limits, or self-exclusion on your account at any time. Contact our 24/7 live chat support to do so.
7.2 Problem Gambling
If you feel that gambling is having a negative impact on your life, please contact our support team immediately. For more detailed guidance, visit our Responsible Gaming page.
7.3 Protection of Minors
fh888 is firmly committed to protecting minors. If you use a shared family computer or device, please use parental control software to prevent minors from gaining access.
Limitation of Liability
8.1 Service Availability
fh888 strives to ensure uninterrupted service at all times, but service may be temporarily disrupted due to maintenance, server upgrades, or unexpected technical issues. fh888 will not be liable for any loss caused by such disruptions.
8.2 Liability Cap
Under no circumstances will fh888's liability exceed the actual deposited amount currently held in the user's account. fh888 is not obliged to compensate for indirect or consequential losses, lost profits, or missed business opportunities.
8.3 Third-Party Services
fh888 will not be liable for any issues arising from the failure or unavailability of third-party game providers, payment processors, or other service providers.
Account Closure and Termination
9.1 Voluntary Account Closure
You may request to close your account at any time through our support team. You should withdraw your balance before closing your account. The ability to withdraw your balance may be limited after the account is closed.
9.2 Account Closure by fh888
fh888 reserves the right to suspend or permanently close a user's account in the following circumstances:
- Violation of these terms and conditions
- Fraudulent or dishonest activity
- Providing false identity or documents
- Suspicion of money laundering
- Legal or regulatory grounds
- Long-term inactive account
9.3 Inactive Accounts
If no transactions occur for an extended period (generally 12 months or more), the account may be marked as inactive. A maintenance fee may apply to inactive accounts. Contact the support team to reactivate your account.
Dispute Resolution and Applicable Law
10.1 Dispute Resolution Process
In the event of a dispute or complaint, please contact our customer service team first. We aim to resolve all complaints fairly and promptly. If a resolution cannot be reached through customer service, further steps will be discussed.
10.2 Contact
Contact us for any questions or complaints:
- 24/7 Live Chat Support (in Bengali)
- Email: [email protected]
10.3 Severability
If any provision of these terms and conditions is found to be legally invalid or unenforceable, the remaining provisions will remain fully in effect. The invalid provision will be replaced by the nearest legally applicable provision.
10.4 Entire Agreement
These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between fh888 and the user. This replaces any prior oral or written agreements.