fh888 Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how fh888 collects, processes, and stores your information.
Introduction and Scope
This privacy policy applies to all users of the fh888 platform.
1.1 Purpose of This Policy
fh888 is a trusted online casino and sports betting platform operating for users in Bangladesh. We place the highest importance on the privacy rights of our users. The purpose of this privacy policy is to clearly inform you of what information fh888 collects about you, why it is collected, how it is used, and how securely it is kept.
When you use the fh888 website, create an account, or use any of our services, you are considered to have given your consent to the terms of this privacy policy.
1.2 Scope of Application
This policy applies to the following:
- The fh888 official website and all related services
- All visitors and users, both registered and unregistered
- Everyone who accesses the platform from any device (mobile, tablet, computer)
- Users who conduct transactions through bKash, Nagad, Rocket, or Upay
What Information We Collect
fh888 collects only the information necessary to provide its services.
2.1 Identity Information
During account registration and verification, we collect:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for KYC verification)
- Permanent address
- User age confirmation details (21+ verification)
2.2 Financial Information
To process transactions, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Deposit and withdrawal history
- Transaction date, time, and amount
- Payment method preference information
We do not store full bank card numbers or CVV codes.
2.3 Technical Information
Information collected automatically while using the platform:
- IP address and device identifier
- Browser type and operating system
- Login and logout time and location
- Pages visited and session duration
- Information obtained from cookies and similar technologies
2.4 Gaming Activity Information
To improve your gaming experience, we record:
- Play history and betting records
- Bonus and promotion usage information
- Loyalty points and VIP level information
- Preferred game category and provider information
Purpose of Using Information
Your information is used only for lawful and specific purposes.
3.1 Service Delivery and Account Management
fh888 uses the information you provide to keep your account active, process transactions, distribute bonuses and rewards, and provide customer service. This information is essential to ensure easy and fast transactions on your account through bKash, Nagad, Rocket, or Upay.
3.2 Identity Verification and Fraud Prevention
To ensure the security of the platform, we verify your identity through a KYC (Know Your Customer) process. This helps prevent money laundering, fraud, and unauthorized access, and ensures a safe and fair gaming environment for all users.
3.3 Ensuring Responsible Gaming
By analyzing your gaming patterns, we can identify signs of possible addiction or harmful behavior. Where necessary, we may take steps to set limits, apply self-exclusion, or offer support. To learn more about our responsible gaming policy, visit our Responsible Gaming page.
3.4 Communication and Customer Service
Using your email address and contact information, we:
- Send important account-related notifications
- Provide transaction confirmation messages
- Send security alerts and password recovery messages
- Share relevant offers and promotions with your consent
3.5 Platform Development and Analysis
We analyze technical and gaming data to further improve the user experience. This allows us to measure website performance, plan new features, and personalize services according to user preferences.
Information Sharing and Disclosure
We do not sell your information to third parties.
4.1 Sharing Information with Third Parties
fh888 never sells, rents, or exchanges your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processing: Payment service providers such as bKash, Nagad, Rocket, and Upay receive limited information necessary to complete transactions.
- Technology Service Providers: Technology partners who assist in operating the platform work under strict confidentiality agreements.
- Game Providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited technical information for game operation.
- Legal Obligations: We are legally required to disclose information in accordance with valid directions from government authorities or courts.
4.2 International Data Transfers
fh888's technical infrastructure may operate on international servers. For data transfers, we ensure that the receiving party follows security standards equivalent to or higher than our own. SSL encryption and secure channels are used in all cases.
Cookies and Tracking Technologies
We use cookies to improve your browsing experience.
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. fh888 uses the following types of cookies:
- Essential Cookies: To maintain login sessions and ensure security.
- Functional Cookies: To remember your preferred language, game category, and other settings.
- Analytics Cookies: To analyze platform usage patterns and support improvements.
5.2 Cookie Controls
You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from using some important platform features, such as keeping a login session active.
Data Security Measures
We follow the highest industry standards to protect your information.
SSL Encryption
All data transmissions are secured through 256-bit SSL encryption.
Firewall Protection
The platform is protected by advanced firewalls and intrusion detection systems.
Two-Factor Verification
Two-factor authentication (2FA) is available for additional account security.
Secure Storage
Your information is stored in encrypted databases; regular backups and security audits are conducted.
Data Retention Period
We do not retain your information longer than necessary.
7.1 General Retention Policy
fh888 retains your information for as long as your account remains active or as long as it is necessary to provide services. Even after an account is closed or deactivated, certain information may be kept for a specified period for the following reasons:
- To meet legal or regulatory obligations
- To resolve potential disputes or legal claims
- For fraud prevention and security analysis
- For the need to maintain financial records
7.2 Data Deletion Requests
If you request deletion of your personal information, we will review the applicable legal obligations and consider your request as quickly as possible. To get in touch regarding this: [email protected]
Your Rights
You have specific rights over your information.
8.1 Right to Access and Correct Information
You can view the information stored in your account at any time and correct it if needed. If you wish to make any changes to your name, address, or contact details, please contact our support team via live chat or email.
8.2 Right to Withdraw Consent
You may withdraw consent given for marketing or optional communications at any time. However, it is not possible to stop communications related to essential services (transactions, security alerts), as these are an integral part of the service.
8.3 Right to File a Complaint
If you believe your privacy rights have been violated, please contact us directly first. We will review your complaint within 24 hours and take steps toward a resolution.
Protection of Minors
fh888 strictly follows a 21+ age verification policy.
9.1 Age Verification Process
fh888 provides services only to individuals aged 21 or older. Declaring your age during the registration process is mandatory. In cases of doubt, we may request additional identity verification documents.
If we hold information about any minor, that account will be closed immediately and all collected information will be securely deleted.
Policy Changes and Updates
We update this policy as needed and keep you informed.
10.1 Notification of Changes
If any significant changes are made to this privacy policy, we will notify you by email or through a notification when you access the platform. The date on which changes take effect will be noted at the top of this page.
10.2 Consent Through Continued Use
If you continue to use the fh888 platform after a policy update, that will be considered your consent to the revised policy. If you object to any change in the policy, please close your account and contact us.
Contact Us
Speak with us about any privacy-related questions.
11.1 Privacy Inquiries
Contact us for any questions, concerns, or requests regarding this privacy policy:
- 24/7 Live Chat — Our support team is always ready to help in Bengali.
- Email: [email protected]
We strive to process all privacy-related requests as quickly as possible.
This privacy policy was last updated in January 2026. fh888 reserves the right to change this policy at any time.